Warranty & Return Policy
1-Year Limited Warranty
Every Transducer Buddy™ product is backed by a 1-Year Limited Warranty from the date of purchase. This warranty ensures your product is free from defects in materials and workmanship under normal use.
If a valid claim is submitted within the warranty period, Transomtech will repair or replace the product at no cost for parts and labor.
Customer is responsible for shipping the product to our facility; we cover return shipping after repair or replacement.
Warranty Exclusions
The warranty does not cover:
Normal wear and tear
Cosmetic damage that does not affect functionality
Damage due to improper installation, misuse, or unauthorized modification
Loss or theft of product
Returns Policy
Due to the specialized nature of our product, we do not accept returns for reasons unrelated to manufacturing defects (including change of mind or preference).
If you believe your product is defective, please initiate a warranty claim following the process below.
How to Submit a Warranty Claim
Email mytransomtech@gmail.com with your order nu
mber, proof of purchase, and detailed photos of the issue.
Our team will review your claim within 2–3 business days and provide next steps.
If approved, you will receive instructions for shipping your product to our service facility.
Shipping Responsibility
Customer: The Customer is responsible for shipping an approved warranty item to Transomtech. Please use the applicable return address below:
-
Returns from within Canada Transomtech Canada Inc. PO Box 36 Domain, MB, R0G 0M0
- Returns from outside Canada
- Transomtech Canada Inc. 1 Macdonald Rd. Domain, MB R0G 0M0 (this is the receiving address for Transomtech Canada and is used as a delivery point for our non-public office address)
For U.S. Returns, please use USPS whenever possible to help avoid unnecessary brokerage fees and delivery delays
Transomtech: Once the warranty repair of replacement is complete, Transomtech will cover the cost of shipping the item back to the customer
For any questions regarding this policy, please contact our support team at mytransomtech@gmail.com, or by calling us directly at (204) 293-1171
