Frequently Asked Questions

Find answers to common questions about our products and services
The Transducer Buddy™ is proudly designed, manufactured, and rigorously tested in Canada, built to withstand the unique and tough conditions found in Canadian waters.
Standard orders typically process within 5-7 business days. Shipping times vary based on your location. Once your order ships, you will receive a tracking number via email. Please check our Shipping Policy page for more detailed estimates.
The Transducer Buddy™ Gunnel Mount is designed to be highly versatile. Please check the Product Description page for detailed specifications on mounting dimensions and a list of compatible live sonar transducers (e.g., Garmin LiveScope, Lowrance Active Target).
es. We sell all critical components and accessories (like the 48" pole and the Quick Detach Mount) separately in our Accessories & Parts section. If your unit is under warranty, please contact us directly.
The Transducer Buddy™ comes with a standard 30 days limited warranty against manufacturing defects. For full coverage details, please review the complete Warranty Policy available in our footer.
We offer a 30days return window for all products, provided they are in new, unused condition and in the original packaging. Please review our full Returns Policy page for detailed instructions and eligibility.
Yes, we currently ship to USA. Shipping rates and delivery times for international orders are calculated at checkout.
Absolutely! We are committed to making installation easy. You can find detailed written guides, assembly instructions, and video tutorials on our Support & Resources page, or on our official YouTube and social media channels.
Yes! We offer the Deep Freeze Ice Fishing Pole Package, which includes the necessary tripod, handle, and quick-detach accessories to convert your live sonar for effective hard water use.
First, please check your spam or junk folder. If you still cannot find it after an hour, it's possible the email address was entered incorrectly. Please send us a quick message through the contact form, and we will verify your order details immediately.

Need Personalized Advice?

If you have specific questions about fitment, compatibility, or need personalized advice for your boat setup, don't hesitate!
Need Support? We're Here to Help.
For technical questions, shipping inquiries, or product support, please choose the best option below.

Technical Support

We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

TEXT: 204-293-1171

mytransomtech@gmail.com

Southern Manitoba, Canada

Opening Hours:
MON to SAT: 9:00AM - 10:00PM
SUN: 10:00AM - 6:00PM